Materilas: We use only eco-friendly vynil material and long lasting paints for our skins. Payment: We accept only PayPal. Production: All skins are made to order. Handling time in our store takes 5-7 business days. Shipping: Shipping takes 10-21 business days. Please make sure that the address you leaves is correct. We are not responsible for delays caused by shipping carriers and we can't affect it. Exchange and Refund: We accept exchange or returnes only if the item arrives back unused. If the item is used it won't be refunded. Customized skins are not refundable unless it is our fault that there is a problem with the skin. We will refund your purchase when the item will arrive to us or tracking number will be provided. Please feel free to contact us with any questions you have!:) Have a nice day!