HOW TO DOWNLOAD A FILE? If downloading from the app You have to update the app, since you need to install the latest version it should fix it. https://help.etsy.com/hc/articles/115013328108-Downloading-a-Digital-Item?segment=shopping If using Web browser You can download zip files by logging in to Your Etsy account under ''Purchases Section''. Just open Etsy in Your Web browser (I recommend using Chrome browser) log in to Your Etsy account, then right under Your Etsy avatar icon You have option to select '' Purchases Section''. HOW TO UNZIP A FILE? To decompress (unzip) a file or folder on a Mac, double-click it. For Windows, double-click the zipped file to see its content. When promted, drag the files out of the window to the desired location or click Extract All. DON'T SEE SVG FILE? SVG file is displayed as HTML Document file. If You have any other questions, please let me know and I will answer them asap.You will receive: 1 SVG file 1 DXF file 1 PNG file 1 PDF file 1 EPS file 1. This listing is NOT a physical item. This listing is INSTANT and DIGITAL DOWNLOAD. Please note: No physical item will be delivered. This is a cutting file to be used with Cricut, Silhouette, or other cutting machines. 2. You will receive a zipped folder containing an SVG, PNG, DXF, and PDF file. If you need another format, please send me a message and I will do my best to accommodate your request! Your downloads will not have the watermark shown in the listing photos.** 3. Once your payment is confirmed, files will be delivered electronically. After purchasing, you'll see a VIEW YOUR FILES link, which will take you to the download page. Here, you can download all the files associated with your order. You may use this file to create physical products such as signs and vinyl decals for personal or commercial use for up to 100 sales. You may not sell all or part of this file in any form as a digital download. THIS FILE IS NOT TO BE SOLD AS IS! 4. I don't accept returns, exchanges, or cancellations. But please contact me if you have any problems with your order! HOW TO DOWNLOAD THE FILES AND HOW TO EXTRACT THE FILES FROM ZIP FOLDER? You can download zip files right after purchase in Your Etsy account under ''Purchases Section''. Just open Etsy in Your browser log in to Your Etsy account and right under Your Etsy avatar icon You have option to select '' Purchases Section''.After downloading You have to extract the files and then use regular folder to upload files to Your software. You can do it by opening Zip folder and click ''Extract or Extract All''. And Then You should have 5 different file format types to uplaod from the folder. SVG file looks like your web browser you are using on your device. Let me know. SVG file also be displayed as HTML Document file. Thanks :)
