Summer Sale 30% *Recently WLO invested an additional $3M for production of higher quality products. Please do not believe the sellers who try to compete with us and try to serve cheap and low quality products by higher prices. * WLO is usually ready to ship all orders in 2 business days. *WLO Customer Support Team may contact you about estimated delays or the personalization process about your order. *WLO will decide to ship your order from the nearest warehouse to your address. *We are responsible until you have your WLO product, complete the assembly and guarantee that everything is done for your satisfaction! Color Option: Natural Wood / Ivory Cushion Cover Name Board: Included Bottom Wood: Standard Top Wood: Included Model: Pueblo Elevated Series Usage: Indoor Sizes & Breed Weights: 1 (5lbs - 24lbs), 2 (25lbs - 49lbs) , 3 (50lbs - 89lbs) , 4 (90lbs - 149lbs) Detailed dimensions are shown in third photo Bottom Weight Capacity: 180lbs Max. Jotun® Water Based Stain Wood Wax Options: Walnut / White / Gray / Black / Natural Additional Cushion Cover Options (Gift) : Ivory, Gray, Black, Navy, Brown, Pink Replacement / Upgrades: Cushion Cover & Tent, Acrylic Glass replacements are available. UPC-SKU: Available / Variable WLO®️ dog houses offer your pets a comfortable bedding space of high comfort standards with a cushion made of non-chemical white silicone balls. WLO®️ products are dog crate furniture which made of natural smooth wood materials. All parts are interlocked to ensure full stability. WLO®️ products are designed as an alternative to metal crates and product designs are patent registered worldwide. (WIPO-DM212724). WLO®️ indoor dog houses fit perfectly into home decor thanks to their rich color and model options. WLO®️ dog beds are made of certified anti-allergic fabric materials which are easy to wash and clean. No harmful chemicals are used. WLO®️ quality and customer satisfaction has been approved by more than 3000 5-star customer reviews. (Please visit our Etsy Shop: WLO) WLO®️ products are under warranty for lifetime support and spare parts (variable fees may apply). We support you about product selections under the guidance of our customer service. Please contact us! Our response time is 24 hours. Please read our Exchange & Returns policy at the end of the listing before purchase! Important Notices Please, see our FAQ page before your order is placed. WLO products do not exactly work like a metal crate. We do not guarantee that pet escape attempts are prevented. The product is sent disassembled and the instruction can be accessed digitally with the QR code in the box. Product requires assembly that usually takes between 20 and 50 minutes (it may vary depending on the model). Order processing times may vary depending on the model and colors. Arriving time is between 3 - 7 days worldwide by ground or air cargo, but may vary depending on your location. WLO products are generally not subjected to customs inspection, but customs rules of countries vary widely. WLO is not responsible for any extra customs fees incurred outside of the USA. There may be slight color differences due to the wood structure and painting technique. WLO cannot be held responsible for this. WLO applies the exchange and return policy that has been determined and announced to ensure the satisfaction. Customers cannot be held responsible for any disputes that may arise from this. Exchanges & Returns WLO®️ has a solution-oriented customer service structure. Our house rules are predetermined in such situations. We work hard to satisfy our customers as can be seen from our reviews. We are eager to offer the best solution in line with our possibilities and strength. Based on our experience, the demands for exchange and refunds can be summarized in our FAQ page. Situations we cannot accept free returns, - My order is currently in shipping but I’d like to cancel it. Do you accept returns? Unfortunately we cannot accept free returns. You can return your order with a domestic shipping fee ($39 to $89) after you have the cargo. - I have completed the assembly of my wooden dog house but I would like to return it because it is bigger/smaller than I expected. Do you accept returns? We expect you to make the right choice before purchasing, as we share detailed measurements of all our products. We can send you a second dog house of the right size at a special discount rate just for you. Due to our hygiene rules, we cannot accept returns. - I have completed the assembly of my wooden dog house but I would like to return or exchange it with another model I want. Due to our hygiene rules, we cannot accept returns in this case. We expect you to contact us if you are unsure before purchasing so that you can choose the right product with our experience. - The product is not sturdy enough, my dog broke it and I would like to return it. The sturdiness of our products has been tested many times before they are put on the market. The materials we use meet all the robustness requirements of a wooden crate/house. Our products have success stories that are evident in the feedback from customers. In this case, we may think that there is a problem caused by the assembly mistakes. Even if the assembly is done correctly but the sturdiness does not meet your expectations, we cannot make a refund. - The product is not beautiful / I don't like it, can I return it? We cannot accept returns as we expect you to evaluate this situation before purchasing. - I completed the assembly of the product but some screws are loose and the product is not sturdy enough. I would like to return it. All of our products are sent disassembled. As stated in our explanations, correct installation is the responsibility of our customers. We cannot accept returns due to installation errors. - The paint and wood quality of the product is not as I expected. Can I return it? We provide the details of materials of our products through images. For this reason, the expectations can vary at each purchase. We cannot accept returns because we trust the quality of our products. Only there may be controversial situations, but we usually make sure to support customers in re-sending. - My dog just managed to escape from the gap of the model I've chosen. Can I return it? We can solve the problem with the supply of extra parts. However, since we cannot predict your dog's behavior we expect you to choose a fully enclosed model which will suit your dog. As we don't sell used products due to our hygiene rules, we cannot accept returns in this situation.
