SATISFIED OUR CUSTOMERS IS PRIORITY! IF ANY PROBLEMS ARISE WITH YOUR ORDER, PLEASE CONTACT US TO SOLVE IT NICELY BEFORE LEAVING ME 1* RATING! Product material: 100% ceramic mug with highest quality. You can see your mug shine and smooth in every details. Totally SAFE when put it in Microwaves and Dishwasher. This is a mug that either be used daily, make you feel loved even laughed when having your coffee or will make a unique gift for Birthday, Fathers Day, Thank You, Anniversary, Christmas, Wedding, Valentines Day, Housewarming or Secret Santa. Our products will be Printed and Ship from USA. This is made-to-order products, every item is made only just for you!! Please consider it carefully before purchase, we can't cancel it after 12hours since you've placed your order. Handling time: 2-3 business days. Shipping time: 7-10 business days. It could take us longer to make your order in special holidays: Father/Mother's day, Halloween, Christmas,... Make a purchase soon if you don't want to wait and miss your gift. Return & Exchange: In case of defective or damaged goods, we will send a replacement to you (No extra fee) within 30 days of your purchase. Thank you for visiting our store!!