Having a Hosted PBX Phone System will not just help your business create bigger but also help you gain some professionalism since receptionist just can not handle many incoming call or Customer Inquiries ie, some who are waiting on the line are getting irate When someone finally picks up . And by having a Menu System is Your Phone System Will Help You Keep the customer at ease and letting Them feel important by having this feature. Most customer get confused by receptionist Getting incorrect response, ie by having the System Menu is the same as giving your customer the power Choosing the Best Option for Meaning call on their customer can easily pick of the Department's what they'll want to go Example They Can Press 1 for Customer Service , Press 2 for Technical Support, Press 3 for Sales And Also You Can Still Give Them the option to speak with someone or by an operator Pressing 0.And Most of the time nothing more than frustration Customer Getting to the wrong person and being Transferred again and again. Having an auto attendant is Your Business Phone System gives you the Ability to Customize Call Transferring Based on what the individual needs and choose. For example the customer wanted to speak to the Customer Service Department Immediately They would be directed there and all the customer service phone can ring simultaneously but if They are interested in purchasing some products and services they'd then be Transferred to the Sales Department and Sales below Representative phone will ring at the next Sales Representative That Can Assist Them. Having a Hosted PBX Phone System Allows your company to also have one direct number at many locations and can be customized to place ceilings for certain types of calls ahead of the queue. This system can also DETERMINE call flow or the Department QUEUE So that if the Department is Experiencing A Certain unusual high call volumes the system will route some Customers to support staff or the nearest Department That Can Assist Them See also Example A Department Supervisors or it will give information to They are where the customer has the queue and an estimated time for Them to speak to a live representative. Businesses who have this kind of phone system does not necessarily them to hire a lot of receptionist to route incoming calls. Businesses can also Maintain credibility, a professional image to the customer and have a corporate branding to every single incoming call to the company. Owners can also Customize for their welcome message and add Numerous options if Necessary.