ALL SALES ARE FINAL as it is 100% handmade. No returns, cancellations, exchanges, or refunds. This item is handmade by me using epoxy resin; Therefore, there might be a slight difference in colors and designs. Although I try my best to make it perfect, epoxy has natural and unique imperfections such as air bubbles and/or "chipped edges" that may or may not naturally occur during the curing process, but this only adds to its uniqueness since no other item will look exactly like yours :) Each item is handmade to order, please allow 4-10 business days for production time before shipment. If you have any other questions, feel free to message me via Etsy or Instagram @simmysaistudio Thank You so much for your support <3