When you sell a product to a customer, you are actually opening a channel for interaction as well. For an eCommerce customer, being able to interact and communicate with the store is especially important. In the current digital landscape, customers have varied preferences when it comes to choosing a communication channel. This can pose a challenge to store owners, as they will have to ensure their presence in at least a few of the popular channels. In this article, we will discuss a few of the important aspects to look into while providing customer support through multiple channels on WooCommerce.