What is Project Quality Management? Project Quality Management is a continuous process to prevent, avoid and fix the poor quality issue in order to meet or exceed customer satisfaction. The performance of an organization is measured, monitored and controlled through quality policies, standards, guidelines, and procedures. Project Quality Management is important due to the following reasons: -Customer satisfaction -Consistent performance -Higher efficiency -Enhance understanding between the internal processes -Risk Reduction at an early stage -References to secure other projects What are the processes in Project Quality Management? There are three processes involved in Project Quality Management in three phases: Planning, Execution, and Monitoring and Controlling.