Best collection of Customer Journey Maps PowerPoint Templates, diagrams, and slides that help you visualizing the customer’s experience and how to improve it by telling the story of a customer's experience with your brand, products, or services and how they engage with it from initial awareness to long-term loyalty and relationship.

Customer acquisition performance and revenue are closely interlinked. These infographics will help you find the missing pieces.

Een customer journey is de klantreis van oriëntatie tot na aankoop. Bekijk het customer journey voorbeeld van de IKEA.

Persona + Customer Journey designed by Lauren Shirrell. Connect with them on Dribbble; the global community for designers and creative professionals.

This simple blueprint is a guide for how to overhaul and improve customer experience and enhance customer engagement in…

Wir kennen alle die verschiedenen Techniken und Methoden, die uns heute helfen die Kundenerfahrung zu verbessern. Hier sehen wir, wo sich welche Methode für was eignet und wie sie zusammenhängen. https://twitter.com/getcloudcherry/status/644581617076273152 Zuerst mal die Frage: Worum geht es? Design Thinking ist ein Ansatz, mit neue Ideen gefunden werden sollen, welche für den Kunden Nutzen ergeben

We know that as people and as consumers, our decisions are colored by emotions. As marketers, we’re interested in giving the people making decisions about our products a great experience. To do that…

A couple of weeks ago I rolled out one of my favourite slides, the Forrester 'spaghetti' view of the online customer journey. Here's another take on that, this

Customer journey mapping is essential in ecommerce. Learn how to map your customer journey with these real-life examples and practical templates.

In this article you learn the differences, similarities and use cases of the user journey vs user flow, explained through examples. Let’s dive in.

The use of narrativity in interactive applications is far from something simple. And here we are not dealing with the intrinsic complexities of a script writing, but distinct narrative methods that…

This month as we examine the customer experience lifecycle , there's no doubt that we'll ponder the marketer's most pressing, philosophical question -- when does a customer become a customer? Just as the 24-hour news cycle has impacted the way

Learn the key customer experience core competencies that sets apart customer-centric companies from the rest.

Walks viewers through the strategic planning process and details important parts of a strategic plan. Via paulgreen

But wait! There’s more… •It helps guide and prioritize decisions/actions to be taken by viewing areas of opportunity and impact •Is defined by data / measurable metrics, to help inform impact •Allows…

Want to make your customers more loyal? Provide a superior customer experience.

Customer Relationships: Marketing Podcast - Lars Birkholm Petersen, author and global director of business optimization services at Sitecore, explains how brands can use data to create connected customer experiences across channels. He shares insights from ...

We’ve all been there. Those times where we realise that we’ve been sitting around arguing for hours over the small...

Customer satisfaction and service are integral parts of so many businesses, so why do they struggle with it? Take a look at what factors truly the

As part of the 2015 Tour with the Mailup LatAm team, we recently visited Ecommerce Days in Colombia and Peru. In both exhibitions I was invited to be part of the Omnichannel Marketing Track, with marketing managers from Latin America top Retailers. In that track we spoke about how to develop an omnichannel marketing strategy, […]

An approach and five tips on how to design and develop valuable products and services – and simultaneously create value for your company.

In today’s competitive retail environment, savvy retailers and brands are …

Trouwe klanten zijn meer waard dan nieuwe klanten. Ook kost het meer om nieuwe klanten aan te trekken dan om oude te behouden. Een loyale klant is misschien wel tien keer zoveel waard als een losse klant. Veertien weetjes die marketeers niet mogen negeren.

See, Think, Do, CareAls merk is het anno 2016 vanzelfsprekend een branding- én een performancebudget te hanteren. Juist in deze aanpak ligt een groot gevaar verscholen. Want hoe zet je als merk dergelijke budgetten effectief in? In dit artikel leg ik uit hoe je content kunt gebruiken zonder daarbij fasen van het aankoopproces over te slaan. Daarnaast laat ik verschillende vormen van content zien die passen bij de behoefte van de potentiële klant in de specifieke fase van het aankoopproces aan de hand van een praktijkvoorbeeld.

Customer experience (CX) leaders must reach for and achieve increasing and evolving levels of CX maturity. That’s why the one customer experience management (CEM) tool that every CX leader must use is a CX Maturity Model.

http://uxmag.com/articles/cubi-a-user-experience-model-for-project-success

I receive a lot of questions about where to find the Agile in a Nutshell poster, and I know it’s tricky to find things here in the blog. So in this poster I have collected all of my Agile Infographic Posters to make it easier to find them over time.

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.

Download this customer 360 lifecycle template and use it in your presentation slide. 100% editable vector-based designs.

Our machine learning technology collects valuable shopper insights to create highly targeted product spotlights that increase conversions.

O Design Thinking (DT) tem possibilitado a aproximação do jeito de pensar e projetar de um designer a diversas pessoas, inclusive as que tem uma formação de pensamento mais linear. Esta estruturação…