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Customer retention is king!
“360º customer experience” http://www.quirks.com/articles/2009/20090604.aspx?searchID=272311316=5=1
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Yard Jenga! Company Picnic 2012
The most important thing to keep in mind when designing a mobile app is to make sure it is both useful and intuitive. If the app is not useful, it has no real value for user and no one has any reason…
Explore the distinctions between user and buyer personas. Learn how to use and create each persona type for effective marketing and product development.
Modeling User Interactions.
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Design thinking, if executed properly and strategically, can impact business outcomes and result in real competitive advantages.
Where the CX really stood out however, and made a true leap forward, was in the area of packaging and aerodynamic styling. The CX would ultimately have a Coefficient of Drag of 0.29 (lower is better) when the typical American cars of the time would be in the range of 0.45-0.50. Indeed, its moniker “CX” is the French acronym for coefficient of air resistance.
Yesterday, we looked at Erin's Rock Lobster during her Old Growth Classic Reportage. Is it a road bike? Or a cross bike? Or a gravel bike. I don't know but it has v-brakes, a 2x Ultegra drivetrain, and a dropper post in a field of ultralight, carbon, disc brake, chubby tire bikes like that Ibis Hakka MX I reviewed. Erin's had this bike for a while and I felt like she did a great job explaining it in yesterday's post, so read on for a refresh. "And the bike. Of course, the Rock Lobster, and with earlier lessons from cramped hands…
If you work in user experience, the portfolio has replaced your CV. This is fine if you are a visual designer but for people who specialise in user experience research, the portfolio poses a particular challenge. Here are some suggestions on ways to create a winning user experience research portfolio.
