Nuestro Knowmad Walter Cabanillas, comenta como la evolución de la tecnología está ayudando a un mejor aprovechamiento de la energía y la evolución de las ba...
Alianza entre EDUCAPOLIS y AITIL
Nuestro Knowmad Luis Caldera, hablará de las Simulaciones que están siendo más utilizadas en las empresas como lo son Proyecto Phoenix (DevOPs) y Marslander,...
Nuestros Knowmads Alejandro Szilágyi y Luis Ismodes, nos conversan sobre Liderazgo y Cultura Productiva. Si desea asistir a nuestros webinars en vivo y tene...
ITIL Service Management #ITIL #Management
This set of ITIL templates (ITIL document templates) can be used as checklists for defining ITIL process outputs. They can also serve as guidelines which are helpful during process execution. There are now 102 officially licensed checklists contained in our ITIL-compliant reference process model, and we make the most popular ITIL templates available for you in our ITIL Wiki.
ITIL Continual Service Improvement
Download RACI matrix template explaining the ITSM roles and levels of responsibilities. Explains different level, who are accountable for implementations.
The Service Catalog Is the Central Pillar of an IT Service Organization I would like to share a conversation I recently had with a class focused on | Pink Elephant Blog
ITIL 4 Poster: ITIL 4 Guiding Principles (printable A1, A2) File type: PDF Number of pages: 2 Poster gives complete overview of ITIL 4 Guiding principles. Guiding principle - a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A guiding principle is
Create a stakeholder engagement strategy with 4 clear steps to improve policy, drive innovation, and manage projects effectively.
Where I lecture, I was always taught to use waterfall to manage projects, but when I finished college, waterfall wasn't the only method that can be used for project management, and I am very intere...
You'd like to understand what ITIL® is all about? Are you in search of an effective way of implementing ITIL that saves you time and money? Or are you looking for a simple, straightforward tool to document and manage your ITIL processes? Then our ITIL process templates are exactly what you need.
Basic IT Service Management knowledge points for new people in ITIL and ISO/IEC 20000.
Read the most important articles and watch free webinars that explain the basics of this IT Service Management standard. Written for beginners!
The Service Portfolio represents a complete list of the services managed by the service provider. It contains present contractual commitments, new service development, retired services, and it includes third-party infrastructure services.
ITIL V3 vs ITIL 4: What is new in the current ITIL® version 'ITIL V4'? The main differences between ITIL V3 and ITIL4. Comparison: ITIL 4 practices and ITIL V3 processes. This page describes in detail where ITIL 4 has added new guidance, and how the contents in ITIL 4 can be traced back to specific elements of ITIL V3.
ITIL V3 vs ITIL 4: What is new in the current ITIL® version 'ITIL V4'? The main differences between ITIL V3 and ITIL4. Comparison: ITIL 4 practices and ITIL V3 processes. This page describes in detail where ITIL 4 has added new guidance, and how the contents in ITIL 4 can be traced back to specific elements of ITIL V3.
