The first and foremost step in SOP design is to identify the various processes involved in a QSR. For this purpose, the major areas of work in a QSR can be classified into three broad categories.
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CJ’s QSR Group managing director Andrew Firn also revealed plans to trial the chain’s global “restaurant of the future” concept in the country. Since the start of the year, restaurant executives have emphasized maintaining good relationships with suppliers to alleviate cost pressures affecting the QSR and fast casual restaurant industry. The master franchisee of Carl’s Jr. in Australia is no stranger to supply chain management being its biggest challenge for the year, citing the rising costs of lettuce, beef, chicken and buns as some of their biggest issues. Expecting supply chain to be a lingering issue in the next 12 months, CJ’s QSR Group managing director Andrew Firn believes they have another ingredient to assist in mitigating these factors that they can work on and maintain reasonable profitability: menu architecture. The executive said this included changing the size of the products on the menu boards to “better reflect” their actual size and placing items they want to sell in “more predominant” places. Items that have higher cost of goods or ones facing shortage of supply, he added, are made “smaller” on the menu, putting them in places where consumers that want them can still find it. “When you first look at the menu board, you're attracted to the three or four items that we want to sell,” he explained to QSR Media. “Unlike our competitors, many of our guests are new so they don't know the items on the menu. So it's important that we still have a wide range, but try and direct them towards items that we know we can make quickly provid[ing] good, hot, fresh products at a reasonable price.” The group is also applying the same philosophy in their drive-thru channel, responsible for 60% of their sales. For the lunch daypart, items being sold are quick to make and smaller. Dinner, on the other hand, has more premium options such as items featuring their signature Angus beef patties. Growth still on track despite COVID slowdown Currently, the franchisee has 35 restaurants throughout Australia, 17 of which opened since the pandemic started. Last year, CJ’s QSR signed a deal with CKE Restaurants Holdings, which will see the former oversee the development of 130 restaurants, almost two-thirds of the restaurant brand’s updated mission to open up to 200 restaurants over the next ten years. Despite a COVID-forced slowdown, CJ’s QSR signed a new franchisee that is opening a restaurant in Geelong as part of a multi-unit development plan for the region. Five additional restaurants have also been built, with Firn revealing they now expect to reach the 60-store mark by the end of 2023. “We're on track,” he said. “We've got several more [franchisees] going through due diligence. So rather than having us and our existing three franchisees developing…we'll have more people opening up at the same time.” Currently, they are in Queensland, New South Wales, Victoria and South Australia, with Firn adding they will enter Tasmania and the Northern Territory next year. “We're not franchising for the sake of franchising. We're looking for skilled operators, people that can invest in either multi-units or do a joint venture with the right operator,” he stressed. Carl's Jr.'s new restaurant in Dandenong. Photo: Supplied Future store concept for premium locations Carl’s Jr. is also looking to trial what Firn referred to as a “globally designed restaurant of the future” from the brand, which already opened one in the Middle East. The concept, he said, will feature "express lane" drive-thru, curbside pickup, and solar-powered charging stations for electric vehicles. In May, CKE Restaurants Holdings, along with its franchise community, said it will invest half a billion U.S. dollars in overall transformations, including $60 million alone from CKE on corporate locations. “Whether that opens in the next 12 months, probably not — maybe a little bit longer. Whether we end up with more than one, we'll see,” he said, envisioning the concept in “premium” locations to complement their dual-lane drive-thru restaurant stores that are mostly in suburbs. On the technology front, a “small amount” of self-ordering kiosks also have a part in Carl’s Jr.’s response to labour costs, but Firn believes sticking to primarily a face-to-face experience, also noting that they continue to attract high quality staff. “We want people to order from a person, we want to bring the food to your table. Yes, labor is expensive but we believe that you still want a face to face experience.” The Carl’s Jr. app will also get an upgrade, with Firn revealing plans to add ordering capabilities. “We're working on a whole IT infrastructure update to make sure that everything integrates to make both the consumers and our staff's lives easier, having less touch points,” he said. Sitting between traditional fast food and premium offerings Asked about areas of competition within the burger segment, Firn believes the brand sits between traditional fast food and premium concepts. “We think that we can provide a better product at a reasonable price, with speed and consistency that people expect,” he added. Firn also maintained they are in a good operating position to get through the year. “Good operators are good operators. So whilst I think there will be some brand casualties over the next twelve months, we believe that with the structure we've got set up and the products and development plan, we are in a good position to get through whatever comes,” he said. “We're just focused on the four main things: delighting our customers every day, expanding our network, gaining quality new franchisees and providing a support office that supports new franchisees and accompanies restaurants with world class executives.”
Kalpana Devnani has been appointed as the Chief Human Resources Officer (CHRO) of Smartworks, an Indian provider of managed and customized office space.
Wai Wai noodles, a popular instant noodles brand from Nepal has announced that it is planning to invest Rs.250 crore in India for its quick service restaurant plans. In December 2016, the brand announced that they were planning to open 1,500 noodles bars across India. Wai Wai City The brand will adopt a QSR format […]
Since the beginning of the COVID-19 pandemic, consumer behaviors and preferences have rapidly evolved. Consumers are demanding more and more convenience in every part of their lives, from the ways they choose to socialize to the ways they prefer to order food. In today’s world, a great customer experience is frictionless and fast—and technology can […]
Bojangles, historically known as a go-to for gatherings of all kinds – from tailgates to family dinners, celebratory occasions to corporate meetings – now officially offers catering through a new partnership with ezCater, the leading food for work technology company in the United States. Beginning today, customers across the brand’s footprint will be able to place […]
Archway, a leader in marketing logistics and fulfillment services, announced today that it has acquired Synq Solutions, Inc. (Synq). Synq is a privately held provider of marketing fulfillment and print management services with operating facilities in the Atlanta and Las Vegas metropolitan areas. Terms of the transaction were not disclosed. “Acquiring Synq is another significant […]
Vacancies in Large Numbers for Leading International QSR Chain, KSA/ Kuwait/ UAE/ Bahrain
As one of the leading innovators in fast casual 2.0, Tender Greens established itself over a decade ago as a trend setter in restaurant design, branding, and operations. But recently, it became clear that the brand needed a refresh. And leaders realized Tender Greens needed the Band-Aid treatment; as much as it might sting, it […]
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U.S. Quick Service Restaurant (QSR) Ecosystem Market is growing at a CAGR of 11.20% over the next 7 years. Panasonic Corporation, Nanonation, Inc., NEC Display Solutions Ltd., Cisco Systems Inc., Hewlett-Packard Company and many more major companies operating in this Market.
Learn about the essential POS system functions and features that QSR and fast casual restaurant operators are missing in their POS system restaurant.
The brand has pioneered 30-minutes delivery and has established itself as a market leader in the QSR sector. The unparalleled 20-minutes delivery announcement that underlines Domino's delivery prowess is a benchmark proposition revolutionizing the QSR sector, stated the company in a press release.
Wendy’s is among the most well known QSR brands, and headquartered in the United States. The QSR company has achieved impressive growth in recent years. As of the January of 2022, Wendy’s had a total…
Modern Market Eatery introduced its winter menu at all locations. Inspired by seasonal fresh ingredients such as butternut squash, cranberries and beets, the new offerings include: “Our team is always looking for new flavor pairings our guests will enjoy, and as we enter chillier months across the country, these hearty meals promise warmth and comfort,” […]
Sbarro, LLC is an American pizza restaurant franchise specializing in New York-style pizza served by the slice and other Italian-American fares. QSR Magazine
By combining reviews, feedback, and social media data food-chain industry can effectively evaluate and gauge their service levels according to preferences.
Using our quick-service restaurant employee training manual templates is the fast and easy way to save yourself hours and hours of researching, organizing and writing your...
Their never-ending quest to increase sales and profits by capturing more "share of stomach" and optimizing shared infrastructure is now a familiar strategy in the QSR segment.
Sometimes the answers to your QSR's business conundrums are right outside your window. Sushishop's ordering "window" in Sweden. (Photo p...
