Client Retention 101: • Set Clear Expectations from the Start - It sounds simple, but you’d be surprised how many service-providers leave clients in the dark after that first invoice goes out. Communication is key to a happy client relationship! • Establish a Pro Onboarding Experience - How you bring a new client into your biz sets the tone for the entire relationship—a great on-boarding process immediately establishes trust & confidence in your abilities to run your business. • Get them Results - No client will stick around if they don't see ROI. Your number 1 priority to moving the needle! Of course, this looks different depending on the service & client, which is why my first point (clear expectations) is so important! • Regularly Remind them Why they Chose You - Create Case Stu
