If you have any question, please contact email [email protected]. How to measure: If you need a custom made dress, please measure youself according to the picture guider and send us the following important measurements: 1 inch = 2.54 cm Bust: _________ Waist: _________ Hips: ____________ Shoulder to Shoulder: ____________ Hollow to Floor (without shoes): ____________ Height (from the top of head to floor without shoes): ___________ Color:___________ Heels height: ___________ The date you will wear the dress: __________ 20121225010231-1d6b8411 If your dress has a jacket,pls do tell us below measurement: Shoulder: __________ Shoulder to Bust: ___________ Bust Point to Bust Point: ____________ Armhole: ___________ Shoulder to Waist: ____________ Arm Length: __________ 20121225010228-671452e9 Shipping Time: Processing Time 10 Working Days Estimated Delivery Time EMS 10-15 Working Days DHL 3-6 Working Days TNT 3-6Working Days UPS 3-5 Working Days FEDEX Within 6-8 Working Days Questions: 1.Q: Can I return or cancel the dress if I change my mind? A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully. 2.Q: Will the dress looks exactly as shown on the pictures? A: Please note that our items are hand-made, and they cannot be 100% exactly like the items in the photos. Just like hand painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 90% like the item in the photos we have provided.If you have any specific requirements, you must inform us prior to production to avoid any possible alteration fees. 3.Cancellation Policy: We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses (including sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details. - Item cancellation requests received within 24 hours of payment confirmation will be eligible for a full refund. - Item cancellation requests received within 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price. - Item cancellation requests received more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost. - Once your order has been shipped, it can no longer be cancelled. If you would like to cancel your order, please contact us via inbox message, we will reply you in one working day. 4.Return Policy: Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without altering, or washing the dress. If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, no perfume. Notice: 1. When choose standard size, please write US, UK or E urope Size standard clearly. 2. When make custom made dress, you can ask professional tailor to help you measure it , if you have no idea to measure by yourself. 3. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you see. 4. There will be US$30.0 extra cost for plus size or complicated changing design service on the model. 5. If there is extra customs duty or tax, it will be on buyer`s side. Expand Full Description