More than a slipper, this new kit has a natural rubber sole. This easy to sew kit uses supple Italian suede for the upper and insole, two layers of thick and springy wool felt sandwiched in the middle, and our new natural crepe rubber sole. The rubber is not chemically treated maintaining its natural properties. The rubber is colored only with non-toxic pigments.  All the parts have the stitch holes ready punched. The stitching looks more complicated than it is - consisting of a simple combination of over stitch and running stitch. As with all out kits we use no adhesive and all the parts are reusable, recyclable or replaceable.  You can request this kit in any color combination - just add a note to your order! Kit includes;  Suede Slipper Tops Suede Slipper soles for the top layer Insoles for underfoot padding (these are hidden under the suede!) Extra layer of felt for more cushioning Natural Crepe rubber outsole Needle and thread Sewing guide All goods are shipped to you direct from the Joe's Toes workshop in Yorkshire England.  We aim to ship all orders within a week, most of our goods are made to order specifically for you. USA SHIPPING RATES Our standard shipping is Royal Mail Airmail: $7.95 This service is UNTRACKED. It has proven economical and more importantly very reliable. We use this for 95% of our shipping.  Express International $0.00–$599.99 2 to 11 business days $39.00 USD Express International $600.00 and up 2 to 11 business days $49.00 USD Royal Mail Tracked Airmail — $16.95 USD Standard International $0.00–$199.99 3 to 17 business days $7.95 USD Standard International $200.00–$600.00 3 to 17 business days Free 7-14 working days on average Royal Mail Airmail is by far our most popular option. It DOES NOT include tracking but has proved safe and reliable.  Transit times to the USA vary between a few days to 3 weeks plus. Typically 7-10 days. All goods into the USA are liable for inspection by US customs and this can add extra time.   If you would like to upgrade to a tracked service or use your own courier account and have already placed an order please contact us a.s.a.p. [email protected] as we often ship the same day as we receive your order.  Our slippers, kits and bits are made to order for you, but we try to keep at least a few pairs of everything cut and ready to go. We aim to ship all orders within a week and it's usually only one or two days. If it's urgent do let us know and we'll try our best to help.  Our standard service is Royal Mail Air Mail, it is untracked but has proved very reliable. On average packages arrive in the USA and Canada within 10 working days, sometimes under a week and just occasionally longer. All packages into the USA must clear USA border control. If any charges are made for any import costs, such as sales tax, duties, and clearing fees. these are the responsibility of the customer. In practice we have not heard of any charges being made.  Please note we won't consider a package as lost until 30 working days have elapsed.  RETURNS For unmade kits and bits, we are happy to offer a refund within 45 days of purchase. To be eligible for a refund your item must be unused and in the same condition that you received it. It should also be in the original packaging although we do know you'll have had to open it! To complete your return, we require a receipt or proof of purchase, though, to be fair, we should have a record here. Please send your item to 9 Field Lane, Brighouse, HD6 3NX, United Kingdom. Please obtain a proof of posting (free from the post office). What if I start making the kit and it goes horribly wrong?  This is most unlikely but if you do get stuck message us and we'll sort something out. Custom made goods, such as made up kits may be returned only at our discretion (after all with over 4.000 possible combinations we may not find another customer for your goods). Please contact us to discuss this. Email [email protected]  Refunds  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved your refund will be processed, and a credit will automatically be applied to your credit card or Paypal account as soon as we can and in any case within 30 days. Exchanges We can replace items if they are defective or damaged. If you need an exchange, send us an email at [email protected] and send your item to: 9 Field Lane, Brighouse, GB HD6 3NX, England, United Kingdom. Depending on where you live, the time it may take for your exchanged product to reach you may vary but we will do it as quickly as possible. Shipping & Refund of Shipping Costs To return your product, you should mail your product to: 9 Field Lane, Brighouse, West Yorkshire, HD6 3NX, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Please obtain proof of postage. If the goods are faulty or we have made an error we will refund your postage. If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item. Late or missing refunds (if applicable) Please contact Paypal your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .