In our digital world of instant gratification, your savvy customers want answers and information immediately. Here’s how to blend customer service and marketing to keep your customers happy.
If you find back-office finance and accounting functions are consuming too much of your time and causing stress, consider seeking out the help of an accountant.
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Insights into how to setup and build a winning customer service department for your business including the key customer support metrics.
It can be challenging to get good feedback from your customers. User testing sometimes feels like a daunting and costly task. But the pay off is a better experience and therefore a better product. So…
She’s so daring and bold, and she’s always trying new things,” New York designer Jessica Schuster says of her favorite client, noting that the woman has experimented with everything from Art Deco to modern interiors and that collaborating with her is a breeze. That dream customer? Her grandmother. Some regard working with family members with […]
by Thomas Ripsam and Louis Bouquet There are 10 principles at the heart of any effective customer strategy. These principles are universally applicable, regardless of what industry a company operates in, whether it focuses on a business or consumer clientele, where it does business, or what products and services it offers. [...]
Does your team have the problem-solving skills to handle difficult customer situations properly? Read this roadmap to get your team on the right path.
An ideal customer profile is a semi fictional representation of who your ideal customer is. It is the bare bones of your marketing strategy.
Customers are eager to share their opinions, whether positive or negative and have a great many channels to do so. The work your company puts into maintaining and strengthening relationships will make or break you.
A proud product junkie if we've ever met one
This month as we examine the customer experience lifecycle , there's no doubt that we'll ponder the marketer's most pressing, philosophical question -- when does a customer become a customer? Just as the 24-hour news cycle has impacted the way
Article: How to create the ultimate guest experience | | rezStream
There are lots of ways to retain customers. We’ve made a thorough research to share only proven customer retention techniques with you. Read on and make friends, not just random visitors.
Looking for ways to increase customer satisfaction? Here are 15 ideas that you can use to make sure your customers are satisfied with your services.
Want to boost your sales? Discover the best customer success practices that can help you achieve your growth goals. Read this guide now!
Feedback From Salon Customers helps you to know what your customers are liking and disliking about your services and products.
Keep up to date on retail, business, and news. The KORONA POS blog covers eCommerce, inventory management, CRM systems, and much more.
There’s been a lot written about the shift from companies focused on customer service and support to companies focusing on customer experience. Customer experience–or, more specifically, customer…
