This set of ITIL templates (ITIL document templates) can be used as checklists for defining ITIL process outputs. They can also serve as guidelines which are helpful during process execution. There are now 102 officially licensed checklists contained in our ITIL-compliant reference process model, [...]
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This month as we examine the customer experience lifecycle , there's no doubt that we'll ponder the marketer's most pressing, philosophical question -- when does a customer become a customer? Just as the 24-hour news cycle has impacted the way
Does your team have the problem-solving skills to handle difficult customer situations properly? Read this roadmap to get your team on the right path.
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In Photo of the day: While there are essential elements to any fire evacuation plan, certain components of your fire evacuation plan must be customized to your workplace
On March 10, 2022, Senators Tom Carper (D-Del.) and Tim Scott (R-S.C.) introduced the bipartisan legislation, “Hospital Inpatient Services Modernization Act” that would extend CMS’ Acute Hospital Care at Home waiver flexibilities for an additional two years after the PHE expires.
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